FAQ

Order Change and Return

Within 24 hours after the order has been placed: 

Order can be changed or cancelled at no charge.  

Before 48 hours of shipping:

Order can be changed at no charge.

If you would like to cancel the order, reimbursement will be provided in the form of store credit. No cash refund.

Within 48 hours of shipping:

Order cannot be changed 

Order cancelation will result to a penalty of 50% of the total amount. Refund will be made with store credit.

Within 12 hours after delivery:

If there is any shipping damage, please contact customer service for replacement or refund (store credit) with proof of picture. As for replacement, we will collect the damage merchandise at our cost. Fresh flowers are not eligible for return or refund. 

Delivery & Shipping

S Floral Studio ships to Richmond, Vancouver, Burnaby, Coquitlam, Surrey and Langley.

Free delivery to addresses within a 5km from our studio or on orders above $200. Other shipping areas will cost $5.99-$19.99. 

Please Note: Depending on the season it may be difficult to arrange a timed delivery, especially during stat holidays. We, however, try to accommodate every request to the best of our ability.

Delivery personnel may deny your request to deliver to your door in apartment if no free parking space can be found.

Sales Tax Information

Every Internet order you place with us will be charged a sales tax of 12%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order. 

Substitution Rule

For arrangements of assorted flowers, the flowers shown online will be used if at all possible, however, products contain seasonal flowers might not be available due to unforeseen weather condition. An equal, or higher value material will be used. 

For arrangements of all roses, we will make every attempt to match the flower type, but may substitute with a similar colour if original type is not available. 

If the floral wrapping paper shown online is not available, a similar wrapping paper will be used.